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Repairs

We would love to help you get your favorite glass piece repaired and back to working condition.  There is no such thing as an easy repair, each brings with it a different challenge. Unfortunately, because of this, there is no guarantee that a repair will be successful. It takes a special skill, and we try our hardest to make any repair work look as close to new as possible. It is important to remember as well that repairing a glass product could lead to further damage because the process of reheating the glass makes it vulnerable. Please note that if the piece breaks to a point where it is unusable, we will not charge you for the repair.

 

The cost of repair starts at $100, and will usually cover a number of different fixes, such as: joint replacement, foot replacements, crack/chip polish and mouth piece repair.  If you are interested in taking the risk to have your piece fixed, please follow these steps.

 

  1. Email us @ artist@troyglassstudio.com a picture of the piece and we will confirm whether a repair is possible.
  2. Clean the piece so that it is 100% spotless. If the piece is still dirty upon receipt, then we will mail it back to you.
  3. Mail us the piece; it will take about a week from the arrival of the piece to repair.
  4. Pay us when the piece is fixed and done.
  5. We mail it back to you.